Help

01Reminders do not arrive

Almost always the phone’s battery saver is the cause: the system blocks notifications from apps it thinks you rarely use.

On Android, go to Settings → Apps → Senseroutine → Battery and choose “Unrestricted”. Notifications on that same screen need to be on as well.

Inside the app, check that Settings → Reminders is on and that a training time is set.

02I want larger text

The app follows your phone’s font size. Increase it in Settings → Display → Font size and the app text grows with it.

Increasing “Display size” on the same screen makes the buttons larger too, which helps when bigger text alone is not enough.

03There is no sound

Check that sound is on in the app settings, then check whether the phone itself is on silent or vibrate.

You can also leave sound off and turn on vibration only — signals and results are then announced by vibration.

04My records disappeared

Records are stored on that phone. If you change phones, or uninstall and reinstall, the old records do not come back.

If you are about to change phones, please know there is currently no way to carry records across. Transferring records is in preparation.

05Installing it on a parent’s phone

Search for Senseroutine on Google Play and install it. Agree on the reminder time together the first time you open it, and there is nothing else to set up.

Records stay on that phone, so they will not mix with yours.

06If none of that helped

Write to support@senseroutine.com. These three details make it much quicker to find:

• Phone model
• Android version (Settings → About phone)
• App version (bottom of the app’s settings screen)